Shipping policy
Thank you for choosing to shop with us! We strive to provide a seamless and efficient shipping experience. Please review our shipping policy below for details on our shipping process, cost, and timeframes.
1. Order Processing Times
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- During high-demand periods, processing may take an additional 1-2 days. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Options & Rates
- We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and the weight of your order.
- Free Standard Shipping is available on orders over $100.
3. Estimated Shipping Times:
- Standard Shipping: 3-7 business days
Please note that shipping times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or taxes incurred on their order.
4. Tracking Your Order:
- Once your order ships, a tracking number will be emailed to you, allowing you to monitor your shipment's progress.
- If you do not receive tracking information within 3 business days, please contact our customer service team.
5. Lost or Delayed Shipments:
- While we work hard to ensure timely delivery, we are not responsible for delays caused by the shipping carrier.
- If your package is lost or significantly delayed, please reach out to us so we can assist with locating your shipment filing a claim.
6. Incorrect Address:
- Please double-check your address at checkout. We cannot be held responsible for shipments sent to incorrect addresses provided by the customer. Additional shipping fees may apply if an order needs to be re-shipped due to an address error.
For questions about shipping, please contact our customer service team. Thank you for supporting our boutique!